You will help to maintain high customer satisfaction through rapid issue resolution and escalation
Job Summary
You will help to maintain high customer satisfaction through rapid issue resolution and escalation.
This role offers a unique opportunity to shape and define the responsibilities and scope as the sole occupant of the position while contributing to the development of adjacent processes such as incident response.
Plenti is a dynamic and innovative business that is growing strongly, seeking to recruit smart and capable people who can take ownership of their role to help the business thrive.
Matching Summary
You will help to maintain high customer satisfaction through rapid issue resolution and escalation.
Skills & Requirements
Must-have
Internal support ticket resolution
Troubleshooting and issue investigation
Triage and backlog management
Reporting on support metrics
Process improvement and documentation
Nice-to-have
Shaping role responsibilities
Contributing to incident response
Fast-moving and ambitious business
Key Requirements
3+ years of experience in relevant support roles
Proven technical problem-solving skills
Experience working with Engineering teams
Excellent verbal and written communicator
Able to explain highly technical information to a non-technical audience