Claims Support Officer

MUFG Pension & Market Services

Docklands, VIC, AU
Hybrid
Customer service experience
Empathetic communication skills
Handling sensitive conversations
This role is designed as a developmental pathway into claims management, with ongoing upskilling and exposure to complex scenarios

Job Summary

  • This role is designed as a developmental pathway into claims management, with ongoing upskilling and exposure to complex scenarios.
  • As a Claims Support Officer, you’ll be the first point of contact for members, employers and financial advisers, supporting them through the early stages of the claims journey.
  • We value diverse perspectives, flexible work practices and a blended environment where our people can thrive.

Matching Summary

This role is designed as a developmental pathway into claims management, with ongoing upskilling and exposure to complex scenarios.

Skills & Requirements

Must-have

  • Customer service experience
  • Empathetic communication skills
  • Handling sensitive conversations
  • Collecting and recording information
  • Meeting KPIs and compliance standards

Nice-to-have

  • Interest in life insurance
  • Building long-term career
  • Collaborative team environment
  • Openness to feedback

Key Requirements

  • Relevant work rights to be considered
  • Ability to complete background screening

Work Rights

Relevant work rights required

Tailored Resume

Cover Letter