Sr Technical Account Manager

Workday

Montreal, QC, Canada
Base: $106,600 - $160,000 cad; bonus/equity: eligi...
Fully remote
7+ years in b2b enterprise software support
5+ years managing complex saas solutions
Fluent french (canadian preferred)
The role involves acting as the primary point of contact and advocate for strategic customers within the Technical Account Management team

Job Summary

  • The role involves acting as the primary point of contact and advocate for strategic customers within the Technical Account Management team.
  • Candidates must possess deep technical acumen to align business objectives, manage escalations, and ensure system reliability for large enterprise accounts.
  • Workday offers a flexible work approach requiring at least 50% time in-office or with customers, along with competitive compensation and benefits.

Matching Summary

The role involves acting as the primary point of contact and advocate for strategic customers within the Technical Account Management team.

Salary

Base: $106,600 - $160,000 CAD; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package including flexible work options

Skills & Requirements

Must-have

  • 7+ years in B2B enterprise software support
  • 5+ years managing complex SaaS solutions
  • Fluent French (Canadian preferred)
  • BS or MS in Computer Science or MIS
  • Expertise in Workday HCM, Payroll, Financials

Nice-to-have

  • Experience with HR, Payroll, or Finance domains
  • C-level stakeholder engagement experience
  • Strong project management and facilitation skills
  • Ability to navigate high-stress situations
  • Proactive problem-solving and risk mitigation

Key Requirements

  • 7+ years product support or account management experience
  • 5+ years implementing/managing complex SaaS solutions
  • Bachelor's or Master's degree in Technical field
  • Fluency in French language required

Work Rights

Not specified

Tailored Resume

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