Customer Service Representative – Insurance Claims & Benefits Support

Insurance Administrative Solutions

Clearwater, FL, United States
Hybrid
Interpret contract benefits
Provide claim status
Produce customer correspondence
Receive, organize and make daily use of information regarding benefits, contract coverage, and policy decisions to provide prompt, courteous customer service, which meets or exceeds service standards

Job Summary

  • Receive, organize and make daily use of information regarding benefits, contract coverage, and policy decisions to provide prompt, courteous customer service, which meets or exceeds service standards.
  • Interpret contract benefits accurately to policyholder, agents, and providers.
  • This role will begin as fully onsite to support learning and team integration.

Matching Summary

Receive, organize and make daily use of information regarding benefits, contract coverage, and policy decisions to provide prompt, courteous customer service, which meets or exceeds service standards.

Skills & Requirements

Must-have

  • Interpret contract benefits
  • Provide claim status
  • Produce customer correspondence
  • Answer calls professionally
  • Document all calls
  • Maintain external contacts

Nice-to-have

  • Adapt to different people
  • Positive and professional approach
  • Open communication with team

Key Requirements

  • High school diploma or GED
  • 0-2 years customer support experience
  • Prior call center experience preferred
  • Strong phone contact handling skills
  • Familiarity with Microsoft Office
  • Ability to multi-task

Work Rights

Not specified

Tailored Resume

Cover Letter