Workday is seeking a Sr Associate Technical Support Delivery Analyst to join their Customer Support team in a fully remote position based in Warsaw, Poland. The ideal candidate will have a background in SaaS enterprise software, strong communication skills, and basic programming knowledge, while being part of a culture that values integrity, empathy, and collaboration
Job Summary
This role involves handling a queue of support cases, prioritizing issues based on severity, and delivering time-sensitive business-critical solutions to customers.
The position requires collaboration with Product Managers, QA, and Development teams to determine solutions while maintaining knowledge of new functionality and compliance changes.
Workday offers flexible work schedules, empowering employees to follow their desired career path while championing equal opportunities and work-life balance.
Matching Summary
Match Score: 85
Workday is seeking a Sr Associate Technical Support Delivery Analyst to join their Customer Support team in a fully remote position based in Warsaw, Poland. The ideal candidate will have a background in SaaS enterprise software, strong communication skills, and basic programming knowledge, while being part of a culture that values integrity, empathy, and collaboration.
Salary
Base: zł124,100 PLN - zł186,100 PLN; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package including flexible work schedules
Skills & Requirements
Must-have
2 years SaaS enterprise software experience
Object Oriented Programming knowledge
Log file analysis skills
SQL syntax proficiency
API client experience
Nice-to-have
HCM or Talent solutions background
SOAP WSDL XML integration experience
Health monitoring tools usage
Knowledge Centered Service contribution
Mentoring and coaching abilities
Key Requirements
2 years experience with SaaS Enterprise software
Basic knowledge of Object Oriented Programming languages
Ability to read and analyze log files
Experience with HCM, Talent Acquisition, or Talent solutions