Policy Service Associate

Careers at Hallmark Home Mortgage

Customer service in contact center
Policy billing and payment processing
Problem solving with policy issues
Provide superior customer service handling inbound calls and live chats in a contact center environment

Job Summary

  • Provide superior customer service handling inbound calls and live chats in a contact center environment.
  • Identify, analyze, and own customer policy needs to ensure high customer satisfaction, growth, and retention of business.
  • Maintain and update policy records in internal systems while ensuring compliance with company policies and regulatory requirements.

Matching Summary

Provide superior customer service handling inbound calls and live chats in a contact center environment.

Skills & Requirements

Must-have

  • Customer service in contact center
  • Policy billing and payment processing
  • Problem solving with policy issues
  • Underwriting guideline application
  • Compliance with regulatory requirements
  • Proficient in Microsoft Office
  • Ability to handle difficult callers

Nice-to-have

  • Spanish language proficiency
  • Strong interpersonal communication
  • Empathy and trust building
  • Multitasking and organizational skills
  • Compassionate customer interactions

Key Requirements

  • High school diploma or equivalent
  • Minimum 1 year call center/customer service experience
  • Experience in Personal Lines insurance preferred

Work Rights

Not specified

Tailored Resume

Cover Letter