Service Desk Analyst

Hitachi Digital Services

English + spanish bilingual
Provide first-line it support
Troubleshoot hardware and software
Responsible for providing day-to-day technical support to employees for a range of hardware and software related systems

Job Summary

  • Responsible for providing day-to-day technical support to employees for a range of hardware and software related systems.
  • Serve as the initial point of contact for technical support requests via phone, email, and support tickets.
  • We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing.

Matching Summary

Responsible for providing day-to-day technical support to employees for a range of hardware and software related systems.

Skills & Requirements

Must-have

  • English + Spanish bilingual
  • Provide first-line IT support
  • Troubleshoot hardware and software
  • Active Directory / ARS platform
  • O365 and Windows OS
  • Ticketing system experience

Nice-to-have

  • Patience and empathy
  • Continuous Improvement focus
  • Team player
  • Global customer support

Key Requirements

  • 2-7 Yrs of experience in Service Desk/Technical Support - L1
  • Willing to work in 24*7 rotational shifts
  • Experience with ServiceNow, Genesys, BeyondTrust

Work Rights

Not specified

Tailored Resume

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