The Hotel Chadstone Melbourne MGallery is seeking a Fit & Groups Reservations Agent to join their team in Auckland, New Zealand. The role requires a personable and solutions-focused individual to manage reservations, enhance guest experiences, and build strong relationships with customers
Job Summary
The FIT & Groups Reservations Agent turns dreams into reality by building strong, proactive relationships with our guests.
Accurately process and input hotel reservations into RESAWEB and Opera, with a focus on individual and group bookings.
We believe in rewarding your achievements with a range of exciting employee benefits and programs.
Matching Summary
Match Score: 85
The Hotel Chadstone Melbourne MGallery is seeking a Fit & Groups Reservations Agent to join their team in Auckland, New Zealand. The role requires a personable and solutions-focused individual to manage reservations, enhance guest experiences, and build strong relationships with customers.
Skills & Requirements
Must-have
RESAWEB and Opera reservation systems
Inbound Leisure Groups and MICE bookings
guest history records management
upselling and cross-selling
weekly commissions processing
professional phone manner
Nice-to-have
pioneering responsible hospitality
visionary change agent
solutions-focused approach
loyalty-driven mindset
caring environment and supportive place
Key Requirements
Exceptional attention to detail
Microsoft Office, Opera Cloud and RESAWEB proficiency
manage conflicting deadlines and work under pressure