Member Experience Manager

EōS Fitness

Los Angeles, CA, US
Base: $20.87 - $22.87 usd ph; bonus/equity: not sp...
On-site
Customer service or front-line leadership experience
Excellent written and verbal communication skills
Proficiency with fitness management software
The role focuses on creating loyal, lifelong fans by delivering best-in-class service and resolving member concerns quickly

Job Summary

  • The role focuses on creating loyal, lifelong fans by delivering best-in-class service and resolving member concerns quickly.
  • The Member Experience Manager partners with department managers to train, motivate, and develop the front desk staff while ensuring facility cleanliness.
  • Employees receive benefits including free membership for themselves and a family member, daily pay options, and comprehensive health coverage.

Matching Summary

The role focuses on creating loyal, lifelong fans by delivering best-in-class service and resolving member concerns quickly.

Salary

Base: $20.87 - $22.87 USD per hour; Bonus/Equity: Not specified; Benefits: Competitive pay plus vacation, holiday, sick pay, health/dental/vision, 401(k) matching

Skills & Requirements

Must-have

  • Customer service or front-line leadership experience
  • Excellent written and verbal communication skills
  • Proficiency with fitness management software
  • Ability to lift more than 40 lbs routinely
  • Knowledge of membership management and billing processes

Nice-to-have

  • Experience in fitness, hospitality, or service industry
  • Strong organizational skills and attention to detail
  • Ability to multitask in a fast-paced environment
  • Social media platform proficiency
  • Microsoft Office Suite proficiency

Key Requirements

  • Must pass background check
  • Obtain CPR certification within 30 days
  • Complete EōS Ethos and Customer Service Training within 30 days

Work Rights

Not specified

Tailored Resume

Cover Letter