ITCAN PTE. LIMITED is seeking a Service Desk Agent in Singapore to provide first-level technical support for Microsoft 365 applications and perform troubleshooting tasks. The ideal candidate should have a diploma and at least two years of experience in end-user support, along with strong technical skills in desktop, notebook, tablet, and smartphone support
Job Summary
Provide First Call Resolution (FCR) technical support via phone and email.
Maintain ownership of cases until closure with accurate documentation and timely updates to customers.
Manage customer expectations and escalate unusual surge issues to Team Lead.
Matching Summary
Match Score: 85
ITCAN PTE. LIMITED is seeking a Service Desk Agent in Singapore to provide first-level technical support for Microsoft 365 applications and perform troubleshooting tasks. The ideal candidate should have a diploma and at least two years of experience in end-user support, along with strong technical skills in desktop, notebook, tablet, and smartphone support.