Healthcare Client Service, Advisor (12-month Contract)

AIA

Customer service and complaint handling
Insurance operation process
Medical panel service
Handles customers/agents/medical partners enquiries and complaints regarding all activities in insurance operation process (Medical Panel Service) through phone, email, WebChat/Video Chat

Job Summary

  • Handles customers/agents/medical partners enquiries and complaints regarding all activities in insurance operation process (Medical Panel Service) through phone, email, WebChat/Video Chat.
  • Support Manager on supervising the Client Service Team with the objectives of ensuring smooth daily operation of service hotlines to achieve the highest level of productivity, operations efficiencies, quality and customer satisfaction.
  • Assist immediate supervisor to identify/implement the service improvement initiatives through system enhancement, process reengineering and etc.

Matching Summary

Handles customers/agents/medical partners enquiries and complaints regarding all activities in insurance operation process (Medical Panel Service) through phone, email, WebChat/Video Chat.

Skills & Requirements

Must-have

  • customer service and complaint handling
  • insurance operation process
  • Medical Panel Service
  • supervising the Client Service Team
  • real time monitoring on the floor quality
  • Prepare regular hotline service report

Nice-to-have

  • ambitious people
  • unmatched career and personal growth
  • inspiring and supportive leaders
  • customer focused
  • willing to take on challenges

Key Requirements

  • University/ College graduate
  • Strong insurance knowledge
  • medical background
  • obtain the license of Insurance Authority (IA)
  • obtain relevant license

Work Rights

Not specified

Tailored Resume

Cover Letter