Senior Customer Education Manager (in-app)

AlphaSense

Remote, United States
Base: $120,000 - $139,000 usd; bonus/equity: perfo...
Remote
8-12 years customer education experience
3-5 years in-app guidance ownership
Hands-on chameleon pendo walkme expertise
AlphaSense is seeking a Senior Customer Education Manager to lead their in-app education strategy. The role involves creating innovative learning experiences to enhance user activation and retention, requiring significant experience in customer education and in-app guidance platforms

Job Summary

  • The role involves owning the in-app education strategy to drive user activation, adoption, engagement, and retention for AlphaSense's market intelligence platform.
  • Candidates must have hands-on experience building and strategizing with in-app guidance platforms like Chameleon, Pendo, or WalkMe.
  • The position offers a base compensation range of $120,000 to $139,000 USD along with performance-based bonuses and equity.

Matching Summary

Match Score: 85

AlphaSense is seeking a Senior Customer Education Manager to lead their in-app education strategy. The role involves creating innovative learning experiences to enhance user activation and retention, requiring significant experience in customer education and in-app guidance platforms.

Salary

Base: $120,000 - $139,000 USD; Bonus/Equity: Performance-based bonus and equity offered; Benefits: Generous benefits program

Skills & Requirements

Must-have

  • 8-12 years customer education experience
  • 3-5 years in-app guidance ownership
  • Hands-on Chameleon Pendo WalkMe expertise
  • Data-driven A/B testing and experimentation
  • AI workflows and automation tooling

Nice-to-have

  • Strong cross-functional collaboration skills
  • Ability to influence without authority
  • Consultative problem-solving mindset
  • Experience with behavioral triggers
  • Strategic partner to Product teams

Key Requirements

  • 8-12 years of relevant experience
  • 3-5 years owning in-app guidance strategy
  • Proven ability to set OKRs and measure success

Work Rights

Not specified

Tailored Resume

Cover Letter