The role involves providing consultative assistance and personalized solutions to auto loan customers experiencing long-term hardships
Job Summary
The role involves providing consultative assistance and personalized solutions to auto loan customers experiencing long-term hardships.
Team members must balance active listening with empathy to help customers understand complex financial concepts like simple interest and payment allocation.
Santander offers a competitive rewards package and benefits designed to support employee well-being and family needs.
Matching Summary
The role involves providing consultative assistance and personalized solutions to auto loan customers experiencing long-term hardships.
Salary
Base: $45,750.00 - $79,000.00 USD annually; Bonus/Equity: Not specified; Benefits: Comprehensive rewards package including health and well-being support
Skills & Requirements
Must-have
3+ years customer advocacy experience
Consultative approach to customer issues
Empathetic communication skills
Auto loan product knowledge
Loan modification tool expertise
Nice-to-have
Background in counseling or social work
Experience with Microsoft Office products
Ability to build rapport quickly
Strong critical thinking skills
Poise under pressure
Key Requirements
Bachelor's Degree or equivalent work experience
3+ years in customer advocacy or service
Preferred background in education or counseling roles