Sr Technical Account Manager

Workday

Montreal, QC, Canada
Base: $106,600 - $160,000 cad; bonus/equity: eligi...
Fully remote
7+ years in product support or consulting
5+ years managing complex saas solutions
Fluent in french (canadian preferred)
The role involves acting as a proactive liaison between Workday internal teams and strategic enterprise customers to ensure business alignment

Job Summary

  • The role involves acting as a proactive liaison between Workday internal teams and strategic enterprise customers to ensure business alignment.
  • Candidates must possess deep technical acumen in Workday products like HCM, Payroll, and Financials to manage escalations and incidents effectively.
  • Workday offers a flexible work approach requiring at least 50% time in-office or with customers, alongside competitive compensation and benefits.

Matching Summary

The role involves acting as a proactive liaison between Workday internal teams and strategic enterprise customers to ensure business alignment.

Salary

Base: $106,600 - $160,000 CAD; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package available

Skills & Requirements

Must-have

  • 7+ years in product support or consulting
  • 5+ years managing complex SaaS solutions
  • Fluent in French (Canadian preferred)
  • Bachelor's or Master's in Technical Degree
  • Experience with HCM, Payroll, Financials products

Nice-to-have

  • Strong C-level stakeholder engagement skills
  • Proactive problem-solving in fast-paced environments
  • Ability to drive customer self-sufficiency initiatives
  • Experience chairing customer steering committees
  • Willingness to travel up to 25% of the time

Key Requirements

  • BS or MS in Computer Science or equivalent experience
  • Minimum 7 years in B2B enterprise software support
  • Minimum 5 years implementing/managing complex SaaS
  • Fluency in French (Canadian preferred)

Work Rights

Not specified

Tailored Resume

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