Service Delivery Lead

Mediasal

Illinois, US
Base: $72,000-$96,000; bonus/equity: not specified...
Hybrid (3 days in office for commutable employees, remote for others)
Implement and run service performance framework
Continuous improvement across operational finance
Manage outsourcing agreement and deliverables
Mediasal is seeking a Service Delivery Lead to oversee regional service performance and governance in Operational Finance across the Americas. The ideal candidate should have experience in shared services, strong financial acumen, and a knack for continuous improvement

Job Summary

  • The Service Delivery Lead will implement and run the regional service performance and governance framework ensuring a coordinated focus on best practice, process, and policy alignment as well as continuous improvement across Americas Operational Finance.
  • This role will champion the improvement and standardization of finance processes and systems and provide leadership in market process changes.
  • The end purpose is to improve the real results of key performance indicators for Operational Finance.

Matching Summary

Match Score: 85

Mediasal is seeking a Service Delivery Lead to oversee regional service performance and governance in Operational Finance across the Americas. The ideal candidate should have experience in shared services, strong financial acumen, and a knack for continuous improvement.

Salary

Base: $72,000-$96,000; Bonus/Equity: Not specified; Benefits: Medical, dental, vision, 401(k) matching, paid time off, and/or other benefits

Skills & Requirements

Must-have

  • Implement and run service performance framework
  • Continuous improvement across Operational Finance
  • Manage outsourcing agreement and deliverables
  • Liaise between retained organization and shared service
  • Evaluate and review Service Level Agreements

Nice-to-have

  • Independent, self-motivated, results oriented
  • Process oriented, drives continuous improvements
  • Team player, ability to collaborate

Key Requirements

  • Bachelor's degree and 3-5 years practical experience
  • Prior shared services experience/BPO is a plus
  • Solid understanding of accounting and financial processes
  • Ability to conceptualize future state and develop change management plan
  • Proven ability to direct resolution of complex business problems
  • Ability to learn lean principles and improvement tools
  • Solid knowledge of monitoring business metrics
  • Ability to prioritize and meet tight deadlines

Work Rights

Not specified

Tailored Resume

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