Technical User Operations Specialist, Weekends (pst)

HARVEY

Remote, United States
Base: $94,000 - $126,000 usd; bonus/equity: not sp...
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3+ years technical support experience
Enterprise customer support background
Api troubleshooting capabilities
** Harvey is seeking a Technical User Operations Specialist to provide empathetic and efficient customer support within their User Operations team. This remote position requires a strong technical background, particularly in supporting enterprise customers with AI-driven products, and includes a fixed schedule that covers weekends. **

Job Summary

  • This role serves as the frontline support for enterprise customers using Harvey's AI-driven legal platform.
  • The position requires a fixed Friday–Tuesday work schedule with weekend coverage included in the standard five-day week.
  • Candidates will receive a comprehensive 4-week onboarding program and a professional development stipend.

Matching Summary

Match Score: 75

** Harvey is seeking a Technical User Operations Specialist to provide empathetic and efficient customer support within their User Operations team. This remote position requires a strong technical background, particularly in supporting enterprise customers with AI-driven products, and includes a fixed schedule that covers weekends. **

Salary

Base: $94,000 - $126,000 USD; Bonus/Equity: Not specified; Benefits: Professional development stipend, structured hybrid working arrangement

Skills & Requirements

Must-have

  • 3+ years technical support experience
  • Enterprise customer support background
  • API troubleshooting capabilities
  • AI product domain knowledge
  • Friday to Tuesday schedule availability

Nice-to-have

  • Empathetic communication style
  • Cross-functional collaboration skills
  • Passion for continuous learning
  • Ability to thrive in ambiguity
  • Strong problem-solving mindset

Key Requirements

  • 3+ years proven technical support experience
  • Experience with AI-driven products
  • Solid understanding of APIs
  • Proficiency with CRM systems

Work Rights

Not specified

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