Senior Support Engineer (hybrid)

Broadridge Financial Solutions Inc

Dublin, Ireland
Hybrid
Front-line client support
Order management system support
Financial markets knowledge
You will be on the front lines of ensuring Broadridge's global client base is effectively using our Order Management System (OMS), reference data and risk products day-to- day to drive their business

Job Summary

  • You will be on the front lines of ensuring Broadridge's global client base is effectively using our Order Management System (OMS), reference data and risk products day-to- day to drive their business.
  • Leverage Agentic AI tools and automation platforms to assist with issue diagnosis, knowledge retrieval, root cause analysis, and response generation.
  • We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work.

Matching Summary

You will be on the front lines of ensuring Broadridge's global client base is effectively using our Order Management System (OMS), reference data and risk products day-to- day to drive their business.

Skills & Requirements

Must-have

  • Front-line client support
  • Order Management System support
  • Financial markets knowledge
  • Client-facing technical support
  • Agentic AI tools experience
  • Troubleshoot and triage issues

Nice-to-have

  • Empower others culture
  • Collaborative and inclusive environment
  • Proactive client communication

Key Requirements

  • Degree in Computing, Finance, or related field
  • Client-facing technical support experience
  • Ability to read code and write simple scripts
  • Familiarity with Agentic AI concepts
  • Experience using AI tools

Work Rights

Not specified

Tailored Resume

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