Associate Technical Support Analyst

Assurant Inc

Buenos Aires, Argentina
Diagnose and resolve technical problems
Support via phone, chat, email
Remote diagnostic tools
Your mission will be to diagnose and resolve technical incidents, ensuring an exceptional experience for each user

Job Summary

  • Your mission will be to diagnose and resolve technical incidents, ensuring an exceptional experience for each user.
  • You will provide high-quality technical support to customers using internet-connected devices.
  • Benefits include English classes reimbursement, Udemy access, birthday off, SportClub discount, and home office expenses covered.

Matching Summary

Your mission will be to diagnose and resolve technical incidents, ensuring an exceptional experience for each user.

Skills & Requirements

Must-have

  • Diagnose and resolve technical problems
  • Support via phone, chat, email
  • Remote diagnostic tools
  • Document solutions and generate content
  • Collaborate with other teams
  • Advanced English proficiency

Nice-to-have

  • Customer experience focus
  • Continuous improvement participation
  • Multicultural environment
  • Work from home some days

Key Requirements

  • Secondary education complete
  • Tertiary or university studies in progress preferred
  • Customer service and technical support experience a plus
  • PC, mobile, and Smart Home support knowledge
  • Analytical and problem-solving skills
  • Computer tools, CRM, and support systems proficiency
  • Availability to work 5 days a week including weekends

Work Rights

Not specified

Tailored Resume

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