Specialized Customer Success Manager, Talent Ai

Workday

Atlanta, GA, USA
Base: $95,000 - $160,400 usd depending on location...
Fully remote
3+ years customer-facing services experience
2+ years talent acquisition or hr experience
1+ year ai/ml product experience
This role focuses on driving deep, measurable adoption and value realization for AI-powered Talent Acquisition workflows within a specialized Customer Success team

Job Summary

  • This role focuses on driving deep, measurable adoption and value realization for AI-powered Talent Acquisition workflows within a specialized Customer Success team.
  • The position requires collaborating with the account team to influence retention, advocacy, and expansion while accelerating customer maturity against defined success milestones.
  • Workday offers a flexible work approach requiring at least 50% time in-office or with customers, along with competitive compensation including base salary, bonus, and stock grants.

Matching Summary

This role focuses on driving deep, measurable adoption and value realization for AI-powered Talent Acquisition workflows within a specialized Customer Success team.

Salary

Base: $95,000 - $160,400 USD depending on location; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package available

Skills & Requirements

Must-have

  • 3+ years customer-facing services experience
  • 2+ years Talent Acquisition or HR experience
  • 1+ year AI/ML product experience
  • Strategic customer engagement management
  • Data-driven adoption and health metrics

Nice-to-have

  • Executive level stakeholder relationship building
  • Experience in incubating new frameworks
  • Strong verbal and written communication skills
  • Ability to translate complex AI concepts
  • Sun-drenched optimism and drive

Key Requirements

  • Bachelor's degree or equivalent work experience
  • 3+ years in complex software/SaaS environment
  • 2+ years in Talent Acquisition or HR technology
  • 1+ year experience with AI/ML products
  • Ability to travel up to 15%

Work Rights

Not specified

Tailored Resume

Cover Letter