Job Summary

• The Application and Production Support Lead, Assistant Vice President is responsible for providing technical and business support for users of Citi Applications, ensuring quick resolutions to app issues and driving stability, efficiency, and effectiveness improvements.
• Responsibilities include maintaining application systems, managing operating environments, performing risk reconciliations, developing support documentation, assessing production issue impact, and partnering with development teams for bug fixes and tooling requirements.
• The role requires strong analytical, communication, and diplomacy skills, with the ability to influence decisions, coach new recruits, and act as a liaison between users, technology groups, and vendors.

Matching Summary

Salary

Base: $109,120.00 - $163,680.00; Bonus/Equity: Discretionary and formulaic incentive and retention awards; Benefits: Medical, dental & vision coverage; 401(k); life, accident, and disability insurance; wellness programs; paid time off

Skills & Requirements

Key Requirements

• 5-8 years experience in Application Support
• Experience installing, configuring, or supporting business applications
• Experience with programming languages
• Bachelor's/University degree or equivalent experience

Work Rights