The ServiceNow Manager position at Abbott in Taguig City, Philippines, seeks a seasoned professional to act as a strategic liaison between IT processes and multiple business units, focusing on service management and user experience. The role involves leadership in defining and improving IT service management processes and requires extensive ServiceNow experience across various modules
Job Summary
The role serves as a strategic liaison between the IT ServiceNow platform and multiple business units to enable consistent service delivery.
This position leads the definition, design, and continuous improvement of IT service management processes while ensuring alignment with organizational strategy.
Candidates must possess deep understanding of ServiceNow platform architecture and the ability to translate complex business needs into scalable solutions.
Matching Summary
Match Score: 85
The ServiceNow Manager position at Abbott in Taguig City, Philippines, seeks a seasoned professional to act as a strategic liaison between IT processes and multiple business units, focusing on service management and user experience. The role involves leadership in defining and improving IT service management processes and requires extensive ServiceNow experience across various modules.
Skills & Requirements
Must-have
7+ years IT Business Analysis experience
3+ years hands-on ServiceNow experience
Strong knowledge of ITIL practices
Business process modeling and optimization
Requirements workshops and documentation
ServiceNow configuration and testing support
Nice-to-have
Customer-centric mindset focus
End User Experience optimization
Mentoring junior business analysts
Global multi-regional service experience
Regulated environment healthcare experience
Key Requirements
Bachelor's Degree in Computer Science or related field