Xtra Provincial Hiring 2026

Concentrix

Quezon City, Philippines
Customer service support
Resolve routine problems
Inbound/outbound calls
Ensure service delivered to customers meets contractual Key Performance Indicators (KPIs)

Job Summary

  • Ensure service delivered to customers meets contractual Key Performance Indicators (KPIs).
  • Clarify customer requirements, probe for understanding, and use decision-support tools to provide resolutions.
  • Participate in activities designed to improve customer satisfaction and business performance, and offer additional products/services.

Matching Summary

Ensure service delivered to customers meets contractual Key Performance Indicators (KPIs).

Skills & Requirements

Must-have

  • customer service support
  • resolve routine problems
  • inbound/outbound calls
  • internet customer interaction
  • maintain basic product knowledge

Nice-to-have

  • demonstrate empathy
  • build rapport with customer
  • work as team member
  • tolerance for repetitive work
  • pleasant and professional tone

Key Requirements

  • High school diploma
  • 3-6 months relevant experience preferred
  • Strong computer navigation skills
  • Ability to communicate effectively
  • Dependable with attention to detail
  • Skilled in multi-tasking and adapting to change

Work Rights

Not specified

Tailored Resume

Cover Letter