Individuals in the Customer Success Manager role have a passion for technology and the ambition to dive head-first into new challenges
Job Summary
Individuals in the Customer Success Manager role have a passion for technology and the ambition to dive head-first into new challenges.
In this role you will also become a main point of contact for MongoDB end users by leveraging your technical and account management skills as well as acting as the account team leader across Sales, Professional Services, Solutions Architects, etc.
We are looking to speak to candidates who are based in Dublin for our hybrid working model.
Matching Summary
Individuals in the Customer Success Manager role have a passion for technology and the ambition to dive head-first into new challenges.
Skills & Requirements
Must-have
Customer Success Management
Technical Account Management
Customer health and revenue realization
Customer-centric approach
Autonomous decision making
Bilingual English and French
Nice-to-have
Entrepreneurial mindset
Passion for collaboration
Database, cloud, and infrastructure technology exposure
Advocating on behalf of customers
Key Requirements
7+ years experience in Customer Success, Technical Account Management, Professional Services
4+ years experience accountable for customer health and revenue realization