Support Specialist

Qualifacts

Not specified (assumed to be hybrid or fully remote).
Technical support
Customer service
Software performance optimization
Qualifacts is seeking a Support Specialist to provide technical support and exceptional customer service for its behavioral health software solutions. The ideal candidate should have experience in customer service, particularly within EHR or behavioral health settings, and possess strong communication skills

Job Summary

  • Qualifacts is a leading provider of behavioral health software and SaaS solutions, recognized in the 2022 and 2023 Best in KLAS: Software and Services report.
  • Responsibilities include providing technical support, outstanding customer service, training, consultation, and resolving moderate to high complexity requests.
  • The company is committed to creating an inclusive environment and celebrating diversity for all employees.

Matching Summary

Match Score: 85

Qualifacts is seeking a Support Specialist to provide technical support and exceptional customer service for its behavioral health software solutions. The ideal candidate should have experience in customer service, particularly within EHR or behavioral health settings, and possess strong communication skills.

Skills & Requirements

Must-have

  • technical support
  • customer service
  • software performance optimization
  • proactive customer issue management
  • effective communication

Nice-to-have

  • positive team environment
  • integrity and accountability
  • flexibility
  • advanced arrangement for meetings

Key Requirements

  • Bachelor's degree or High School diploma with relevant experience
  • 2 years of related experience
  • EHR/Software customer service experience
  • Behavioral health agency experience

Work Rights

Not specified

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