Principal, Customer Experience Operations

Workday

Pleasanton, CA, USA
Primary location base pyy range: $158,400 usd - $2...
Fully remote
Customer experience strategy
Cross-functional stakeholder management
Executive readiness preparation
The Customer Experience (CX) Operations team turns strategy into execution through a unified ecosystem of rigorous planning, disciplined delivery, actionable insights & strategic operating forums to ensure we deliver on our commitments

Job Summary

  • The Customer Experience (CX) Operations team turns strategy into execution through a unified ecosystem of rigorous planning, disciplined delivery, actionable insights & strategic operating forums to ensure we deliver on our commitments.
  • Reporting to the VP of CX Operations, the Principal Program Manager, CX Operations is a high-stakes, high-trust role designed for someone who thrives on ambiguity, moves fast, and can make complex, multi-stakeholder workstreams run flawlessly.
  • In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.

Matching Summary

The Customer Experience (CX) Operations team turns strategy into execution through a unified ecosystem of rigorous planning, disciplined delivery, actionable insights & strategic operating forums to ensure we deliver on our commitments.

Salary

Primary Location Base Pay Range: $158,400 USD - $237,600 USD; Additional US Location(s) Base Pay Range: $133,800 USD - $237,600 USD; Bonus/Equity: May be eligible for Workday Bonus Plan or role-specific commission/bonus, as well as annual refresh stock grants; Benefits: Comprehensive benefits package

Skills & Requirements

Must-have

  • Customer Experience Strategy
  • Cross-functional stakeholder management
  • Executive readiness preparation
  • Program delivery and execution
  • Business process evaluation and design

Nice-to-have

  • Sun-drenched optimism and drive
  • Courageous collaborators
  • Curious minds
  • Empathy and shared enthusiasm
  • Passion for customer service

Key Requirements

  • 7+ years experience in business operations / strategy consulting
  • 2+ years experience supporting enterprise-wide programs
  • Experience with executive level stakeholders
  • Experience defining, designing, and implementing solutions

Work Rights

Not specified

Tailored Resume

Cover Letter