Part Time - Customer Support Team Member - Sales And Service Hub

The Good Guys

Beckenham, WA, Australia
On-site
Deliver positive post service experience
Resolve delivery or product issues
Manage solvup cases
At The Good Guys, we’re here to help families live better for less, delighting customers with unbeatable deals and exceptional service and advice

Job Summary

  • At The Good Guys, we’re here to help families live better for less, delighting customers with unbeatable deals and exceptional service and advice.
  • As a Customer Support Team Member- Sales and Service Hub your role is to deliver a positive post service experience to the customer and effectively resolve issues in a timely manner.
  • We offer competitive remuneration, access to exciting career opportunities, fantastic discounts across the JB Hi-Fi Group, and comprehensive wellbeing resources.

Matching Summary

At The Good Guys, we’re here to help families live better for less, delighting customers with unbeatable deals and exceptional service and advice.

Skills & Requirements

Must-have

  • Deliver positive post service experience
  • Resolve delivery or product issues
  • Manage SolvUp cases
  • Process supplier claims accurately
  • Work with Supply Chain, Stores and Suppliers
  • Adhere to Consumer Law and Safety

Nice-to-have

  • Customer focus
  • Self awareness
  • Drives results
  • Diversity and inclusion
  • Flexibility and hybrid working models

Key Requirements

  • Frontline customer service experience
  • Retail instore sales or administration experience
  • Microsoft Office suite proficiency

Work Rights

Not specified

Tailored Resume

Cover Letter