JLL empowers employees to shape the future of real estate by combining world-class services, advisory, and technology for clients
Job Summary
JLL empowers employees to shape the future of real estate by combining world-class services, advisory, and technology for clients.
The Customer Success Manager serves as a trusted advisor to senior stakeholders while leading end-to-end software implementations and project delivery.
This role requires orchestrating resources across Product, Support, Professional Services, and Sales teams to ensure long-term client success and value realization.
Matching Summary
JLL empowers employees to shape the future of real estate by combining world-class services, advisory, and technology for clients.
Skills & Requirements
Must-have
Lead end-to-end software implementations
Build executive-level client relationships
Drive user adoption and workflow optimization
Manage complex project timelines and deliverables
Coordinate cross-functional internal resources
Nice-to-have
Commercial real estate technology expertise
Deep product knowledge and configuration skills
Experience with change management strategies
Ability to translate data into actionable insights
Cultural adaptability across UK regions
Key Requirements
Proven track record in enterprise software implementation
Experience engaging C-suite and senior leadership
Strong project management and testing protocols
Demonstrated ability to drive organizational change