JLL is seeking a Program Manager for their Commute team in Belen, CRI, focused on managing transportation planning and demand management for corporate office facilities. The ideal candidate will have a strong background in program or operations management, with a passion for sustainable transportation solutions
Job Summary
The role involves leading the Customer Experience team to optimize service delivery for parking, transportation, and shuttle services across North America locations.
This position requires developing and executing Transportation Demand Management (TDM) programs that support Amazon's sustainability goals while enhancing the employee commute experience.
JLL seeks a leader who can manage complex vendor relationships, resolve Tier 3+ escalations, and present strategic insights to senior leadership.
Matching Summary
Match Score: 85
JLL is seeking a Program Manager for their Commute team in Belen, CRI, focused on managing transportation planning and demand management for corporate office facilities. The ideal candidate will have a strong background in program or operations management, with a passion for sustainable transportation solutions.
Skills & Requirements
Must-have
5+ years program or operations management
3+ years leading commute programs
Manage vendor relationships and SLA compliance
Develop communication strategies for employees
Track KPIs and drive data-based decisions
Nice-to-have
Familiarity with commute benefit platforms
Background in change-management methodologies
Experience presenting to senior leadership
Proficiency with data visualization tools
Passion for sustainable transportation solutions
Key Requirements
Bachelor's degree in Business Administration, Operations, or related field
5+ years in program or operations management
3+ years supervising teams within Commute programs
Strong stakeholder communication and executive reporting skills