Vice President - Client Service & Implementation Design
Barclays
Chennai, India
Not specified; not specified; not specified
Corporate banking client onboarding design
Target operating model development
Operations change management office leadership
This role is pivotal in translating strategic objectives into seamless client journeys for Corporate Banking clients across APAC and the Middle East
Job Summary
This role is pivotal in translating strategic objectives into seamless client journeys for Corporate Banking clients across APAC and the Middle East.
The successful candidate will lead the design and continuous improvement of client onboarding, service, and implementation processes while ensuring regulatory compliance.
You will establish and lead an Operations Change Management Office to bridge program delivery and day-to-day operations, driving operational excellence.
Matching Summary
This role is pivotal in translating strategic objectives into seamless client journeys for Corporate Banking clients across APAC and the Middle East.
Salary
Not specified; Not specified; Not specified
Skills & Requirements
Must-have
Corporate Banking client onboarding design
Target Operating Model development
Operations Change Management Office leadership
APAC and Middle East regulatory compliance
End-to-end operational process mapping
Stakeholder engagement across front office
Nice-to-have
Digital transformation and automation expertise
Strong commercial mindset and results orientation
Experience with cash platform buildout
Knowledge of local payment processes like MEPS
Ability to drive continuous improvement culture
Insight into external market developments
Key Requirements
Degree educated or equivalent qualification
Proven track record in client service leadership
Strong knowledge of APAC & ME regulatory requirements
Experience leading change management initiatives
Sound knowledge of trade finance and cash management products