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Sanofi is seeking a Digital Service Manager for Customer Contact Management (CCM) to be based in Bogotá, Colombia. The role involves overseeing service quality, managing digital solutions for customer contact, and driving continuous improvements within a hybrid work environment.
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Job Summary
As the Service Manager - Salesforce CCM, you will be accountable for the end-to-end service quality and value at optimized costs while overseeing continuous improvement and stakeholder collaboration.
The Salesforce CCM domain covers case management, omnichannel customer support, AI-powered service automation, and contact center operations, contributing to customer satisfaction and digital transformation.
Sanofi offers endless opportunities to grow talent, flexible working policies including up to 50% remote work, private medical care, and gender-neutral paid parental leave.
Matching Summary
Match Score: 75
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Sanofi is seeking a Digital Service Manager for Customer Contact Management (CCM) to be based in Bogotá, Colombia. The role involves overseeing service quality, managing digital solutions for customer contact, and driving continuous improvements within a hybrid work environment.
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