The Patient Care Specialist is the single point of contact for patients enrolled in a patient support program, ensuring effective management and delivery of program offerings with high-quality customer service
Job Summary
The Patient Care Specialist is the single point of contact for patients enrolled in a patient support program, ensuring effective management and delivery of program offerings with high-quality customer service.
This role involves acting as a patient advocate to explore funding options, coordinating program services for prompt therapy access, and contacting patients to confirm adherence and medication delivery.
Shoppers Drug Mart is committed to building a talented team that champions collaboration, kindness, and inclusivity, offering benefits like a purchase discount program and online learning.
Matching Summary
The Patient Care Specialist is the single point of contact for patients enrolled in a patient support program, ensuring effective management and delivery of program offerings with high-quality customer service.
Salary
Base: $52,000.00 - $71,500.00 per year; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
Single point of contact for patients
Manage program service offerings
Patient advocate for medication funding
Coordinate program services effectively
Report adverse events immediately
Nice-to-have
Action oriented, tactful and empathetic
Collaborate with other specialists
Champion collaboration, kindness and inclusivity
Positive patient experience focus
Key Requirements
2-3 years customer service or call centre experience