The Technical Administrator is part of the first line of defense and must answer all calls whenever possible, initiate tickets, and provide administrative support to the technical teams
Job Summary
The Technical Administrator is part of the first line of defense and must answer all calls whenever possible, initiate tickets, and provide administrative support to the technical teams.
This position includes end-user remote support, taking phone calls, providing basic troubleshooting steps, working with the technical admin team, opening and closing tickets, reviewing emails, logging, and escalating as needed.
Collaborate with vendors for equipment maintenance and comply with the Global IT Security Policy as it pertains to hardware, software, security/data safety, and compliance.
Matching Summary
The Technical Administrator is part of the first line of defense and must answer all calls whenever possible, initiate tickets, and provide administrative support to the technical teams.
Skills & Requirements
Must-have
Basic troubleshooting steps
Windows and MAC devices troubleshooting
Printer/scanner/copier/VoIP phone troubleshooting
IT Support Request system usage
Review Zabbix logs daily
Review Ironscales logs daily
Nice-to-have
Professional demeanor
Strong sense of urgency
Team player
Customer service commitment
Key Requirements
2+ years of Help desk administrator experience
Working towards, or holds technical certifications