Benefits Administration Services Associate Ii

Conduent Business Services

Hyderabad, India
On-site
Advising participants on plan provisions
Completing transactions with limited supervision
Documenting calls in case management system
The role involves improving participant decision-making by advising them on plan provisions

Job Summary

  • The role involves improving participant decision-making by advising them on plan provisions.
  • Associates respond to client-specific inquiries via telephone and web correspondence while completing transactions.
  • The position requires adhering to call center metrics and documenting all interactions in the case management system.

Matching Summary

The role involves improving participant decision-making by advising them on plan provisions.

Skills & Requirements

Must-have

  • advising participants on plan provisions
  • completing transactions with limited supervision
  • documenting calls in case management system
  • meeting timeliness and accuracy standards

Nice-to-have

  • thriving in a culture valuing individuality
  • making a difference for millions of people
  • escalating issues appropriately

Key Requirements

  • limited supervision capability
  • adherence to established procedures
  • timely callback completion

Work Rights

Not specified

Tailored Resume

Cover Letter