Call Centre - Customer Service Advisor

Bupa UK

Staines, United Kingdom
Base: £28,450; bonus/equity: opportunity to increa...
Hybrid
Communicating clearly via live audio calls
Navigating multiple systems simultaneously
Following financial conduct authority regulations
As a Customer Service Advisor in our Contact Centre, you’ll be the friendly voice that helps our customers when they need us most – whether it’s something small or something serious, we’re here to make sure they feel cared for

Job Summary

  • As a Customer Service Advisor in our Contact Centre, you’ll be the friendly voice that helps our customers when they need us most – whether it’s something small or something serious, we’re here to make sure they feel cared for.
  • You'll guide them through the process to see if they are covered by their Bupa health insurance policy, you’ll need to be confident and comfortable declining treatment requests.
  • Our benefits are designed to make health happen for our people, including holidays, primary care service, and Wagestream for early access to earned wages.

Matching Summary

As a Customer Service Advisor in our Contact Centre, you’ll be the friendly voice that helps our customers when they need us most – whether it’s something small or something serious, we’re here to make sure they feel cared for.

Salary

Base: £28,450; Bonus/Equity: Opportunity to increase to £32,700 in first 18 months; Benefits: 33 days holidays including Bank Holidays, primary care service, health assessment every two years, medical insurance, Wagestream, pension plans, My Bupa Extras discounts

Skills & Requirements

Must-have

  • Communicating clearly via live audio calls
  • Navigating multiple systems simultaneously
  • Following Financial Conduct Authority regulations
  • Working in a busy office environment
  • Answering customer enquiries
  • Reading and entering information into core systems

Nice-to-have

  • Highly organised and resilient
  • Attentive listener
  • Focused on putting customers first
  • Building great relationships with team
  • Adapting well to change
  • Comfortable declining treatment requests

Key Requirements

  • Not eligible for Home Office visa sponsorship

Work Rights

Not specified

Tailored Resume

Cover Letter