The Lead Investor Services Advisor Associate is responsible for handling escalated calls, quality call monitoring, serving as a Principal reviewer and completing Best Interest Profile supervisory reviews for the Investment Service team
Job Summary
The Lead Investor Services Advisor Associate is responsible for handling escalated calls, quality call monitoring, serving as a Principal reviewer and completing Best Interest Profile supervisory reviews for the Investment Service team.
We offer an array of diverse and inclusive benefits regardless of where you are in your career, including medical, dental, vision and life insurance, 401(k) plan with company matching, tuition reimbursement, and generous paid time off.
Empower fosters a flexible work environment with fluid career paths, celebrates internal mobility, and is committed to creating a welcoming and inclusive environment for all associates.
Matching Summary
The Lead Investor Services Advisor Associate is responsible for handling escalated calls, quality call monitoring, serving as a Principal reviewer and completing Best Interest Profile supervisory reviews for the Investment Service team.
Salary
Base: $65,600.00 - $92,675.00; Bonus/Equity: Bonus program available for non-sales roles, sales incentives for sales roles; Benefits: Medical, dental, vision, life insurance, 401(k) with matching, tuition reimbursement, paid time off
Skills & Requirements
Must-have
Handling complex escalated calls
Coaching and developing associates
Regulatory compliance adherence
Wealth management conversation improvement
Principal reviewer responsibilities
Best Interest Profile supervisory reviews
Nice-to-have
Flexible work environment
Inclusive and welcoming culture
Volunteer and community engagement
Business Resource Groups participation
Work-life balance focus
Key Requirements
Bachelors degree or equivalent experience
5 years wealth management experience
Experience in brokerage trading and trade approval