Hourly rate: $21.00 - $25.00; bonus/equity: not sp...
Fully remote
Troubleshoot technology and software issues
Resolve golf data questions
Document incoming customer issues
As a Customer Support Agent you provide the initial Technical Support contact to the end-user
Job Summary
As a Customer Support Agent you provide the initial Technical Support contact to the end-user.
You will have an opportunity to work with end users to troubleshoot and resolve technology and software issues over the telephone, through email, and via a web-based remote desktop control tool.
We offer a highly competitive salary, comprehensive benefits including: medical and dental, vision, disability and life insurance, 401K, PTO, paid holidays, gear discounts and the ability to add value to an exciting mission!
Matching Summary
As a Customer Support Agent you provide the initial Technical Support contact to the end-user.
Salary
Hourly Rate: $21.00 - $25.00; Bonus/Equity: Not specified; Benefits: medical and dental, vision, disability and life insurance, 401K, PTO, paid holidays, gear discounts
Skills & Requirements
Must-have
troubleshoot technology and software issues
resolve Golf Data questions
document incoming customer issues
MS Windows 7/8/10 Operating Systems and newer
strong verbal and written communication skills
customer-focused orientation
Nice-to-have
develop in-house documentation articles
organize returns and repairs
process and upsell new items
computer networking experience
golf knowledge
Key Requirements
College level education in Computers, Networking, or Golf or Similar Work Experience