Customer Support Executive

Wolseley Group

Ripon, United Kingdom
Competitive salary; bonus; excellent benefits
Full-time, monday to friday, rotating shift pattern (7:30 am–4:30 pm, 8 am–5 pm, 11 am–8 pm)
Exceptional customer support
Email, live chat and phone
Accurate customer accounts
Wolseley Group is seeking a Customer Support Executive for a 9-month fixed-term contract in Ripon, UK. The role involves delivering exceptional customer service through various communication channels while maintaining accurate records and supporting digital customer experiences

Job Summary

  • Delivering exceptional customer support across Email, Live Chat and Phone, offering clear guidance, empathetic problem‑solving and consistently high service levels.
  • In addition to the competitive salary, there are also benefits on tap – including Annual leave, a generous pension scheme, potential to earn bonuses, enhanced maternity/adoption leave, and access to a great range of online and high street discounts.
  • This is a full‑time position working 40 hours per week, Monday to Friday, on a rotating shift pattern of 7:30 am–4:30 pm, 8 am–5 pm, or 11 am – 8 pm.

Matching Summary

Match Score: 85

Wolseley Group is seeking a Customer Support Executive for a 9-month fixed-term contract in Ripon, UK. The role involves delivering exceptional customer service through various communication channels while maintaining accurate records and supporting digital customer experiences.

Salary

Competitive salary; Bonus; Excellent Benefits

Skills & Requirements

Must-have

  • Exceptional customer support
  • Email, Live Chat and Phone
  • Accurate customer accounts
  • Troubleshooting website issues
  • Following core processes
  • Working 40 hours per week

Nice-to-have

  • Positive health and wellbeing
  • Continuous improvement feedback
  • Award-winning talent guild

Key Requirements

  • Experience in customer service
  • Sales administration experience
  • Branch experience
  • Digital platforms experience
  • IT-literate
  • Comfortable using Microsoft applications

Work Rights

Not specified

Tailored Resume

Cover Letter