Dwm Water Service Representative Ii (occbs)

City of Atlanta

Atlanta, GA, US
$42,582.85 - $47,210; not specified; not specified...
Utility billing system
Customer account management
Analyze water usage
This role provides customer service support for water utility customers and assists with monthly bill statement output

Job Summary

  • This role provides customer service support for water utility customers and assists with monthly bill statement output.
  • Manage account data and resolve complex account issues, coordinating with field teams to ensure billing accuracy.
  • The incumbent stands, walks, and may twist, reach, bend, ouch and kneel, working in an office environment utilizing modern office equipment and technology.

Matching Summary

This role provides customer service support for water utility customers and assists with monthly bill statement output.

Salary

$42,582.85 - $47,210; Not specified; Not specified

Skills & Requirements

Must-have

  • utility billing system
  • customer account management
  • analyze water usage
  • Microsoft Office proficiency
  • organizational skills
  • detailed account reviews

Nice-to-have

  • strong communication skills
  • conflict-resolution skills
  • interpretive guidelines

Key Requirements

  • High school diploma or equivalent
  • 3-5 years utility billing experience
  • 3-5 years customer service experience
  • Valid Georgia driver's license

Work Rights

Not specified

Tailored Resume

Cover Letter