Contact Center Rep Iii, Inbound & Outbound Everyday Banking - Concierge

TD Bank

London, Canada
Base: $47,200 - $66,600 cad; bonus/equity: not spe...
Hybrid
Inbound and outbound calls
Exceptional listening skills
Ability to multitask
As the voice of TD, you’ll be passionate about understanding our customers, assisting in-bound customers with account inquiries or resolving an issue by recommending a TD product or service

Job Summary

  • As the voice of TD, you’ll be passionate about understanding our customers, assisting in-bound customers with account inquiries or resolving an issue by recommending a TD product or service.
  • You’ll consistently deliver legendary customer service by making it easy, creating value, and delivering trusted advice to our customers.
  • After completing in-person training and onboarding sessions, you’ll work primarily offsite, spending about 95% of your time at your secure, private workspace.

Matching Summary

As the voice of TD, you’ll be passionate about understanding our customers, assisting in-bound customers with account inquiries or resolving an issue by recommending a TD product or service.

Salary

Base: $47,200 - $66,600 CAD; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Inbound and Outbound calls
  • Exceptional listening skills
  • Ability to multitask
  • Digital literacy across devices
  • Integrity with sensitive information

Nice-to-have

  • Experience in financial services
  • Resiliency in challenging situations
  • Positive attitude
  • Teamwork and independent work

Key Requirements

  • High School Diploma or equivalent
  • Mandatory IN PERSON Onsite Training
  • Flexibility to work within Business Hours
  • Work authorization for Canada

Work Rights

Not specified

Tailored Resume

Cover Letter