Principal, Customer Success Manager

Acadia

India
**
Customer success management
Enterprise-level support
Customer roadmap communication
** Acadia is seeking a Principal Customer Success Manager for its India operations, focusing on enhancing customer relationships and maximizing product value. The ideal candidate should have extensive experience in customer-facing roles, particularly in consulting or account management, with a strong background in project management and software solutions. **

Job Summary

  • The Customer Success (CS) team is the voice of the customer and a critical driver of long-term business growth.
  • Responsibilities include handling overall responsibility for coordinating the customer relationship and acting as a liaison between product management and the customer.
  • In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.

Matching Summary

Match Score: 75

** Acadia is seeking a Principal Customer Success Manager for its India operations, focusing on enhancing customer relationships and maximizing product value. The ideal candidate should have extensive experience in customer-facing roles, particularly in consulting or account management, with a strong background in project management and software solutions. **

Skills & Requirements

Must-have

  • Customer Success Management
  • Enterprise-level support
  • Customer roadmap communication
  • Develop customer success plans
  • Prioritize and drive resolution
  • Facilitate solution adoption

Nice-to-have

  • Sun-drenched optimism and drive
  • Courageous collaborators
  • Curious minds
  • Empathy and shared enthusiasm
  • Functional domain expertise with Financials

Key Requirements

  • 10+ years customer facing services role
  • 3+ years project management experience
  • Experience with Workday/HCM/Payroll/Financials
  • Experience with State & Local Government
  • Customer management in complex software/SaaS
  • Ability to travel up to 30%

Work Rights

Not specified

Tailored Resume

Cover Letter