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The job posting is for a Customer Success Manager at webalytics (GWI) in New York City, responsible for managing relationships with enterprise clients to ensure their success with the company's products. The role requires strong interpersonal and analytical skills, a customer-focused mindset, and a proactive approach to problem-solving.
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Job Summary
The role involves managing a portfolio of Enterprise clients to help them achieve desired outcomes through product adoption.
Employees will create success plans, interpret usage reports, and collaborate with account managers to identify growth opportunities.
The company offers comprehensive benefits including top-tier health cover, 401(k) matching, and flexible work arrangements.
Matching Summary
Match Score: 75
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The job posting is for a Customer Success Manager at webalytics (GWI) in New York City, responsible for managing relationships with enterprise clients to ensure their success with the company's products. The role requires strong interpersonal and analytical skills, a customer-focused mindset, and a proactive approach to problem-solving.
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Salary
Base: $85,000 - $100,000; Bonus/Equity: Commission included; Benefits: 23 days leave, health cover, 401(k) matching
Skills & Requirements
Must-have
Strong interpersonal skills
High attention to detail
Proactive team player
Ability to present data stories
Autonomous work capability
Nice-to-have
Innovative ideas for engagement
Natural ability to switch roles
Passion for building trust
Curious-minded approach
Respectful communication style
Key Requirements
Experience in customer success or client management
Analytical skills with data interpretation experience