Scheduler - Lv Trop. Family Med Cl - Full Time 10 Hour Rotating Shift (non-exempt) (non-union)

University of Southern California

Los Angeles, CA, US
Base: $21.00 – $29.77 ph; bonus/equity: not specif...
Schedule patient appointments accurately
Verify insurance eligibility and benefits
Answer phones and greet patients professionally
The Scheduler serves as the primary point of contact for all patients, ensuring a consistent superior customer service experience in accordance with the Center's mission

Job Summary

  • The Scheduler serves as the primary point of contact for all patients, ensuring a consistent superior customer service experience in accordance with the Center's mission.
  • Essential duties include scheduling appointments, confirming patient availability, reviewing appointment details for accuracy, and acting as an advocate for patients within the continuum of care.
  • The position requires adherence to specific policies including Fire Life Safety Training within LA City and effective use of equipment for safe patient interactions.

Matching Summary

The Scheduler serves as the primary point of contact for all patients, ensuring a consistent superior customer service experience in accordance with the Center's mission.

Salary

Base: $21.00 – $29.77 per hour; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Schedule patient appointments accurately
  • Verify insurance eligibility and benefits
  • Answer phones and greet patients professionally
  • Maintain electronic medical record worklists
  • Review referrals for adequate coding

Nice-to-have

  • Experience in medical environment preferred
  • Excellent customer service techniques
  • Ability to handle upset patients calmly
  • Advocacy skills for patients and families

Key Requirements

  • High school diploma or equivalent required
  • Understanding of medical terminology required
  • Fire Life Safety Training (LA City) required within 30 days
  • 1 year customer service experience preferred

Work Rights

Not specified

Tailored Resume

Cover Letter