Operations Experience Manager

Home Depot

Moultrie, GA, US
On-site
Customer service leadership
Order fulfillment execution
Inbound freight processes
Home Depot is seeking an Operations Experience Manager for their Moultrie, GA location, responsible for overseeing store operations, customer service, and team leadership. The ideal candidate will have management experience in retail operations and a commitment to safety and customer satisfaction

Job Summary

  • Operations Experience Managers are responsible for executing store standards, including customer service, department readiness, and operational processes.
  • This role leads the Order Fulfillment team in executing best practices for picking, staging, and loading to ensure an excellent interconnected experience.
  • Ops XMs provide input to store leadership on associate performance, talent planning, and selection, and coach and train associates on company policies, safety procedures, and customer service.

Matching Summary

Match Score: 85

Home Depot is seeking an Operations Experience Manager for their Moultrie, GA location, responsible for overseeing store operations, customer service, and team leadership. The ideal candidate will have management experience in retail operations and a commitment to safety and customer satisfaction.

Skills & Requirements

Must-have

  • Customer service leadership
  • Order fulfillment execution
  • Inbound freight processes
  • Shrink Action Plans
  • Manager on Duty functions
  • Safety procedures and standards

Nice-to-have

  • Champion GET culture
  • Drive associate morale
  • Voice of the Associate initiatives

Key Requirements

  • 1 year of relevant work experience
  • Management of people
  • Retail operations experience
  • High school diploma or GED
  • Must be 18 years of age or older
  • Legally permitted to work in the United States
  • Ability to work a flexible schedule

Work Rights

Not specified

Tailored Resume

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