Product Adoption Specialist - Platform

Salesforce

United Kingdom
Not specified (likely hybrid or fully remote based on industry trends).
Platform adoption research
Data analysis and program execution
Customer success strategy
Salesforce is seeking a Product Adoption Specialist for its Customer Success Adoption team in the UK. The role focuses on research and strategy for platform adoption, requiring strong analytical skills and experience in management consulting or customer success

Job Summary

  • This role will lead research and strategy for Platform Adoption, acting as the bridge between product innovation and customer realization.
  • You will investigate customer struggles, identify successful adoption paths, and codify insights into scalable programs.
  • The position requires a proven ability to generate strategic insights that drive measurable business outcomes and influence Product, Customer Success, and Digital teams.

Matching Summary

Match Score: 85

Salesforce is seeking a Product Adoption Specialist for its Customer Success Adoption team in the UK. The role focuses on research and strategy for platform adoption, requiring strong analytical skills and experience in management consulting or customer success.

Skills & Requirements

Must-have

  • Platform Adoption Research
  • Data Analysis and Program Execution
  • Customer Success Strategy
  • Digital Guidance Development

Nice-to-have

  • Passion for AI and Innovation
  • Cross-functional Collaboration
  • Customer-centric Approach

Key Requirements

  • 8+ years in Management Consulting, Strategy, or Customer Success
  • B2B Service/Support operations experience
  • Platform Operations Fluency
  • Data-Driven Mindset
  • Curiosity & Empathy

Work Rights

Not specified

Tailored Resume

Cover Letter