Bei Membership Advisor

bupa.co.uk

Cairo, Egypt
Hybrid
Customer experience management
Resolving customer queries
Global health insurance knowledge
Ensure an exceptional customer experience for our customers by swiftly and accurately responding to and resolving all customer requests and queries

Job Summary

  • Ensure an exceptional customer experience for our customers by swiftly and accurately responding to and resolving all customer requests and queries.
  • This is a diverse and skilled customer facing role where you will be responsible for resolving all customer queries to the customer’s complete satisfaction without the need to refer the customer on.
  • We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve.

Matching Summary

Ensure an exceptional customer experience for our customers by swiftly and accurately responding to and resolving all customer requests and queries.

Skills & Requirements

Must-have

  • Customer experience management
  • Resolving customer queries
  • Global health insurance knowledge
  • Contact centre experience
  • Interpersonal and communication skills
  • Problem solving and prioritization

Nice-to-have

  • Championing customer service
  • Continuous improvement ideas
  • Diversity and inclusion champion

Key Requirements

  • Global health insurance market background
  • Transferable financial services skills
  • Complex customer facing roles experience
  • Achieving productivity and quality targets

Work Rights

Not specified

Tailored Resume

Cover Letter