Coordenador De Operações - Brasil São Paulo, São Paulo, Brasil Atención Al Cliente, Call Center Y Telemarketing / Atención Al Cliente Full-time Híbrido Hace 13 Días Full-time Híbrido Hace 13 Días

doc24 ao Salud Inteligente

São Paulo, SP, Brazil
Not specified; benefits: medical/dental (free for ...
**
5+ years operations management experience
B2b service implementation expertise
Strong analytical and bi skills
** doc24 ao Salud Inteligente is seeking a Coordenador de Operações in São Paulo to enhance customer satisfaction through effective management of operational processes. The ideal candidate should have at least five years of experience in operations management, with strong analytical and leadership skills, in a dynamic work environment. **

Job Summary

  • The role focuses on ensuring customer satisfaction through the creation, management, and continuous improvement of operational processes.
  • Candidates must possess strong analytical skills and experience with BI tools, specifically Metabase, to monitor KPIs like SLA and NPS.
  • The company offers comprehensive benefits including medical/dental coverage, flexible meal cards, gym access, and language course subsidies.

Matching Summary

Match Score: 75

** doc24 ao Salud Inteligente is seeking a Coordenador de Operações in São Paulo to enhance customer satisfaction through effective management of operational processes. The ideal candidate should have at least five years of experience in operations management, with strong analytical and leadership skills, in a dynamic work environment. **

Salary

Not specified; Benefits: Medical/Dental (free for employee); Flexible iFood card; Wehealthy app; Total Pass gym; Nulinga language courses; Life insurance; Childcare aid

Skills & Requirements

Must-have

  • 5+ years operations management experience
  • B2B service implementation expertise
  • Strong analytical and BI skills
  • Metabase tool proficiency
  • Operational cost and budget management
  • Process mapping and POP documentation

Nice-to-have

  • Experience in tech or startup environments
  • Healthcare industry background
  • Leadership and team development capabilities
  • Continuous improvement project leadership
  • Cross-departmental interface management

Key Requirements

  • Minimum 5 years in operations or service implementation
  • Proven B2B experience required
  • Proficiency with Metabase or similar BI tools

Work Rights

Not specified

Tailored Resume

Cover Letter