This role forms part of the Order to Delivery Journey and provides high quality frontline customer facing service to support the Retail End to End integrated team
Job Summary
This role forms part of the Order to Delivery Journey and provides high quality frontline customer facing service to support the Retail End to End integrated team.
You will handle customer enquiries, manage loyalty programs, support digital and touchless channels, and collaborate with internal and external partners to ensure customer satisfaction.
Shell offers a values-led culture with flexible working hours, competitive salary, diverse career opportunities, and a commitment to becoming one of the world’s most diverse and inclusive companies.
Matching Summary
This role forms part of the Order to Delivery Journey and provides high quality frontline customer facing service to support the Retail End to End integrated team.
Salary
Base: Competitive starting salary; Bonus/Equity: Annual performance-related salary increase; Benefits: Paid parental leave, flexible working hours, remote/mobile working possibilities
Skills & Requirements
Must-have
Customer service via phone and email
Social media customer engagement
Loyalty program management
Digital live chat support
Issue resolution within SLAs
Data quality and compliance checks
Nice-to-have
Strong customer service ethic
Resilience and patience
Continuous improvement mindset
Ability to act as brand ambassador
Openness to coaching and feedback
Key Requirements
C1 English language proficiency
B2 English language proficiency
Bachelor degree or equivalent experience
Previous customer service experience
Experience with Microsoft Office and social media platforms