Client Relationship Manager M/w/d

UPS

Kelsterbach, DE, United States
Customer service management
Shipment booking and processing
Service performance monitoring
To provide a consistently high level of service to a customer through the provision of a dedicated central point of contact for Service Management and problem resolution

Job Summary

  • To provide a consistently high level of service to a customer through the provision of a dedicated central point of contact for Service Management and problem resolution.
  • Develop excellent working relationships and communicate courteously with the customer in order to influence the achievement and maintenance of service performance and encourage new business with existing clients.
  • Manage and find resolution with any internal/external client reported complaints, closing out assigned CAPAs in an efficient and time critical manner.

Matching Summary

To provide a consistently high level of service to a customer through the provision of a dedicated central point of contact for Service Management and problem resolution.

Skills & Requirements

Must-have

  • Customer service management
  • Shipment booking and processing
  • Service performance monitoring
  • Problem resolution and escalation
  • Cross-functional collaboration
  • Mentoring customer service agents

Nice-to-have

  • Commercial awareness
  • Effective communication skills
  • Team leadership qualities
  • Client relationship development

Key Requirements

  • Experience in customer service management
  • Ability to mentor and manage direct reports
  • Knowledge of shipment documentation and booking
  • Experience in complaint resolution and escalation

Work Rights

Not specified

Tailored Resume

Cover Letter