Customer Success Director

Avomdincdbaavo

Remote, US
Base: $130,000 – $160,000; bonus/equity: performan...
Remote
7+ years customer success in healthcare technology
Direct exposure to clinical workflows and ehr environments
Proven track record owning renewals and upsells
Avo is the leading AI platform for healthcare enterprises designed to drive clinical initiatives at the point of care

Job Summary

  • Avo is the leading AI platform for healthcare enterprises designed to drive clinical initiatives at the point of care.
  • The Customer Success Director will own post-launch relationships, manage renewals and growth, and build the CS playbook from the ground up.
  • The role offers a competitive compensation package including $130,000–$160,000 base salary, performance bonus, equity, and flexible PTO.

Matching Summary

Avo is the leading AI platform for healthcare enterprises designed to drive clinical initiatives at the point of care.

Salary

Base: $130,000 – $160,000; Bonus/Equity: Performance bonus and equity; Benefits: Flexible PTO, comprehensive health plans, 401K matching, personal device allowance

Skills & Requirements

Must-have

  • 7+ years customer success in healthcare technology
  • Direct exposure to clinical workflows and EHR environments
  • Proven track record owning renewals and upsells
  • Experience building CS processes from scratch
  • Strong executive presence for C-level interactions

Nice-to-have

  • Startup experience with high tolerance for ambiguity
  • Comfort with analytics tools and data storytelling
  • Willingness to build where nothing exists
  • Collaborative and scrappy team culture fit

Key Requirements

  • 7+ years in customer success or account management
  • Direct exposure to Epic, Meditech, or Cerner EHR systems
  • Proven ability to formalize CS processes from scratch

Work Rights

Not specified

Tailored Resume

Cover Letter