Base: $20.31-$28.21ph; bonus/equity: included in h...
On-site
Seamless onboarding experience
Customer relationship building
Product adoption and utilization
Housecall Pro is seeking a SaaS Onboarding Specialist who will facilitate a seamless onboarding experience for home service professionals using their platform. The ideal candidate should possess strong customer success experience, excellent communication skills, and a proactive problem-solving mindset
Job Summary
As a Specialist, Onboarding, you are a professional who thrives in ensuring a seamless and positive onboarding experience for our service professionals (our Pros) to our platform.
You own the relationship during the initial onboarding phase for new Pros including account activation and transition, adoption and product utilization, relationship building, and delivery of product and service value.
We offer a generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k), paid holidays and flexible, take-it-as-you-need-it paid time off, and monthly tech reimbursements.
Matching Summary
Match Score: 85
Housecall Pro is seeking a SaaS Onboarding Specialist who will facilitate a seamless onboarding experience for home service professionals using their platform. The ideal candidate should possess strong customer success experience, excellent communication skills, and a proactive problem-solving mindset.
Salary
Base: $20.31-$28.21/hour; Bonus/Equity: Included in hourly range; Benefits: Health care insurance, employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement
Skills & Requirements
Must-have
Seamless onboarding experience
Customer relationship building
Product adoption and utilization
Technical issue troubleshooting
Cross-functional collaboration
Nice-to-have
Proactive problem-solving
Empathetic customer approach
AI tool experience
Key Requirements
1-3+ years experience in customer success, implementation or sales